How Kenya Commercial Bank is Holding My Business at Stake Just with One Transaction

The puzzle with Kenya Commercial Bank (KCB) Sarit Centre Branch in Westlands, Nairobi began in April 2019. First, I received a phone call from #KCB Sarit Centre branch informing me that an anonymous person to me had deposited Ksh.2500

in my business account 11******58 through my Safaricom business till number 764595. The caller from bank then asked for my permission to reverse the money to the unknown person stated above of which I definitely accepted. True to their word the reverse was successful and was reflected in my KCB account statement. Since then, all the transactions related to my till number account mentioned above was held in the working account since KCB bank did not communicate with Safaricom.  The second main incident happened in  13th October 2019 when one of my business clients from Busia (0713***62) who needed CCTV installation materials deposited Ksh.27, 500.00 in my till number account connected to my KCB account. My efforts to withdraw the money from the KCB mobile banking system were futile as it kept telling me that there is an error. I decided to walk into the KCB Sarit Branch hoping to get the money but the business banking manager who was present then told me that my account is closed and I cannot access the money unless I open a new account. Another problem ensued to withdraw Ksh.2500.00 that is confirmed with Safaricom because the bank says the account was closed. After several follow ups references (KCB- 9869844-Y0B6, KCB-10143293-R1T3, KCB-10200458-B8D4) I am still asked to open a new account and that I cannot get back my  money. My client has currently filed a statement at Busia police station, my account has been indefinitely terminated my business account. In addition, KCB bank has refused to terminate the link with my Safaricom till even after they ordered me to write a release letter on 8th of November 2019.  My customers are still questioning my business and I am still stuck in this KCB dilemma. Nothing to celebrate this Christmas

6 Replies to “How Kenya Commercial Bank is Holding My Business at Stake Just with One Transaction”

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